What is considered “personal information”?
Personal information refers to any information about an individual that identifies him/her or makes him/her identifiable. This includes, but is not limited to: name, address, email address, ID card number, telephone number, nationality, marital status, among others. This information is collected and used in accordance with applicable data protection laws.

What personal information do we collect and how do we collect it?
a) Personal information that you voluntarily provide to us

At MACHUPICCHU TRAVELING HAPPY, we strive to ensure the security of your personal information. We may collect, store and process your personal information if you voluntarily provide it to us in the following ways:

• When interacting with us either by telephone, in person, or through any other means of communication.
• By completing questionnaires, surveys or forms on our website or in physical format.
• By sending us correspondence, whether by email or postal mail, or by interacting with us on social media.
• By creating a virtual online account with us and managing your preferences.
• If you sign up to receive any of our services (for example, a newsletter, a blog or by following us on social media).
• By agreeing to receive general marketing or advertising information from us.
• If you request promotional information or sign up for promotional or gift cards for our services; if you participate in a survey, contest or sweepstakes about our services or request to subscribe to our newsletter, bulletin or the like.
• By providing content (for example, for display on our blog, website or our social networks).
• The types of information we may collect include, but are not limited to:
• Your first and last names, age, gender, nationality, residence, address, telephone number (landline or mobile) and e-mail address.
• Emergency contact information, travel medical information (if necessary), details of travel or medical insurance taken out, ISIC information (if applicable).
• Food preferences, travel ratings, travel preferences, food and accommodation.
• National identity card, passport or visa details, payment details, travel history and travel companion information.
• Purchase or delivery of products or services.
• Dates of your travel with us, payments and associated expenses.
• Information we receive about you from third parties through whom you have booked your travel plans.
• Information we receive about you from other MACHUPICCHU TRAVELING HAPPY members (which may relate to travel dates, payments made to us, special requests and other information relating to your personal preferences).
• Comments and feedback about our brands and services.

MACHUPICCHU TRAVELING HAPPY does not collect information that, by its very nature, is particularly sensitive (biometric, genetic data or that reveals your racial or ethnic origin; your political opinions; your religion or other beliefs; your sexual orientation or preferences; data related to your health, criminal record, union membership, affiliations or movements in favor of certain causes, among others) unless you provide it to us voluntarily.

We may use certain sensitive personal information when you have given your explicit consent to do so, in order to provide you with a service that fully meets your needs. We will only share the above information with other MACHUPICCHU TRAVELING HAPPY members or our third party service providers who will act as data processors (tour providers, restaurants and transportation providers of various types) necessary to provide you with the services you have requested. We will not share or use such information for any other purpose.

Among others, some sensitive personal data we may collect and process are:

Illnesses (physical or mental).
Disabilities.
Mobility requirements.
Food or medication allergies.
Dietary requirements that may involve or suggest your religious, health or other sensitive personal information.

When you visit our website, we may also collect certain data automatically through “cookies” and other automated means. This data may include your source IP address, domain name, geographic location, language preferences, among others.

A “Cookie” is a small data file that our website can send to your browser to be stored on your computer. This allows us to recognize you when you visit us again. If you have registered on our website, cookies will provide information to us and our service providers that we can use to customize our site according to your preferences. Most web browsers allow you to modify your browser settings to notify you when you receive a cookie or to refuse all cookies. If you choose not to accept cookies from our website, you may not be able to take full advantage of all of our website’s features.

There are third-party vendors that display MACHUPICCHU TRAVELING HAPPY advertisements on the Internet. These providers use cookies to serve ads based on a user’s previous visits to our website.

When MACHUPICCHU TRAVELING HAPPY obtains personal data from third parties, it will enter into a contract with that data provider. In this contract, the third party will certify that it has the consent of the owner of the data, as well as the purpose for which they were collected and the possibility of being transferred to MACHUPICCHU TRAVELING HAPPY, unless there is a specific regulation that does not require compliance with the terms described above.

MACHUPICCHU TRAVELING HAPPY, as a provider of travel and tourism services, may collect, use or disclose your personal information directly or through suppliers with whom we work, to provide you with our travel and other tourism services with the highest possible quality. Your personal information allows us, in general, to provide you with information regarding your trip, make reservations for air, land or rail transportation services; as well as accommodation, food, entrance to archaeological sites, or protected natural areas, process payments and provide similar services that are necessary to provide you with our tourism services with the characteristics and details that you have contracted.

In this sense, MACHUPICCHU TRAVELING HAPPY uses and processes your personal data for:

• To offer and provide you with information and services that you request from us or that we believe may be of interest to you; We may also provide you with information about our partners’ services (provided that you have given us your consent, if applicable).
• To enable us to better understand your needs and expectations as a customer and to determine the suitability of our services.
• To make reservations, payments and other administrative processes related to your trip and the tourism services we offer you.
• Work with third-party service providers or designated data processors to perform functions and services on our behalf. These may be third party providers of components of any package vacations, tours, excursions, transfers, activities or experiences arranged or organized by us for you.
• To provide safety and security to our customers by providing ongoing service and support, including resolving problems with the services you have requested from MACHUPICCHU TRAVELING HAPPY.
• Improve our services and create relevant content for our customers and ensure that they are of interest to you.
• Improve our website and our social media content to present content in the most effective way for you.
• Evaluate and help us understand general trends and patterns in our industry.
• Collect anonymous, aggregated statistics to understand how users use our websites in order to improve the structure and content of those sites.
• Perform internal administration and accounting tasks for our company.
• Manage the general data registry.
• Comply with regulatory requirements.
• To prevent and protect against fraud, claims and other liabilities, as well as to comply with or enforce legal requirements, industry standards and our policies and terms. We only use it when necessary to protect, exercise or defend our rights, or when we are required to do so by applicable law.
• To provide information to our advisors and insurance companies in the event of a claim, dispute or other situations deemed necessary. We may process your personal information in the following cases, only when you have given us your specific consent, which you have the right to withdraw at any time:
• Marketing and profiling purposes that MACHUPICCHU TRAVELING HAPPY manages on an exclusive basis. In this case, your decision to provide us with your data for such purposes is optional and without consequences on your ability to benefit from the services requested.
• Purposes related to your reservation and to provide you with the services you have requested, which MACHUPICCHU TRAVELING HAPPY manages. Here your decision to provide us with your personal information (which includes sensitive personal information) is voluntary; however, if you do not provide us with such information, you may not be able to fully benefit from our services.

In order to provide its services in a comprehensive manner, MACHUPICCHU TRAVELING HAPPY may rely on local and international service providers. In that regard, you should be aware that we may require certain personal information to be transferred to third parties who provide services on our behalf.

For example, if you book flights or train travel through MACHUPICCHU TRAVELING HAPPY, we will need to provide certain personal information to the railway company to secure the booking of your tickets. By booking services with us, you consent to our collection, use and disclosure of your personal information (and to the collection and use of such information by relevant travel and tourism service providers or partners) to administer and provide the services you have requested.

We may also use customer service providers, payment processing and authorization services, conducting contests and promotions, advertising on our website, sending physical and virtual communications, obtaining and analyzing information about the parts of our website that you visit so that we can evaluate and improve the customer experience and its usefulness, as well as specific information related to visits to our website; reservations and booking management, marketing, auditing and administration, among other services; in order to provide you with the highest quality services possible and to meet your expectations.

We require our service providers to receive the information necessary to perform the functions we entrust to them, but we do not authorize them to use or disclose your personal information for their own purposes.

Our service providers may maintain and process your personal information in the United States or other jurisdictions. You may obtain information about the policies or practices of our service providers by writing to our e-mail address at machupicchutravelinghappy@gmail.com.

MACHUPICCHU TRAVELING HAPPY collects personal information (in the manner described above) from agents and agencies to the extent necessary to book travel and ensure proper payment for that travel. In the case of agents traveling with MACHUPICCHU TRAVELING HAPPY, we may also collect employment information to confirm their suitability for travel industry promotions.

MACHUPICCHU TRAVELING HAPPY collects personal information from individuals applying for a job or similar situation in our company to the extent it serves to identify the candidate and assess his or her suitability for the position for which he or she is applying. Such information may include name, identity documents, knowledge and skills training, contact information, previous employment, criminal record, citizenship or residency information and other information necessary for the selection of potential employees and personnel.

As for our employees, we use their personal information in order to comply with the obligations established by labor regulations; as well as to manage their development in the company.

MACHUPICCHU TRAVELING HAPPY and our service providers may provide your personal information in compliance with a search warrant or any other legally valid order or instruction to an investigative body in the event of breach of contract, violation of law, or as otherwise required or permitted by applicable law. We may also disclose personal information when necessary to determine, exercise or defend legal claims or associated claims, to prevent actual or alleged loss or damage to persons or property.

MACHUPICCHU TRAVELING HAPPY has implemented measures to help protect personal information in our possession or under our control against accidental, unlawful or unauthorized access, alteration, loss, destruction, disclosure or use. In this regard, we maintain technical, physical and administrative safeguards to protect your personal information from unauthorized access, use, modification and disclosure.

Our suppliers and contractors who may have access to your information to provide services on our behalf are obligated to maintain the confidentiality of the information and to provide appropriate data security measures and may not use such information for any other purpose.

We cannot guarantee that the collection or transmission of information over the Internet or other publicly accessible communication networks will be 100% secure, therefore we cannot guarantee the security of such information.

Our processes for preserving personal information have been designed to retain our customers’ personal information for a period no longer than necessary for the fines set forth above or for compliance with other legal requirements. Your personal information will be anonymous or deleted if your last interaction with MACHUPICCHU TRAVELING HAPPY was more than 10 years ago.

For your own protection, we recommend that you do not include sensitive personal information, credit card details or similar personal information in any email you send to us or our staff.

Our website may have links to other websites for your convenience and information, which operate independently of us and may have their own privacy policies, which we encourage you to review. We will not be responsible for the content of the linked website, any use of the website, or the privacy practices of the website.

You have the right to access, update and rectify inaccuracies in personal information in our possession and control, subject to certain exceptions prescribed by law. You also have the right to revoke your consent to the processing of your personal data, whether for all the purposes to which you have consented or for any of them. You can exercise this right through our website or by sending us an email or writing to us at the contact information indicated below. For security, we may take steps to verify your identity before processing your request.